Terms of Service

Agreement to these terms

These Terms of Service (“Terms”) are a legal agreement between you and Noul (“Noul”, “we”, “us”), the operator of the Noul wholesale marketplace. They govern your access to and use of our website, portals and services (the “Platform”).

By creating an account, browsing the catalogue, placing an order or publishing a listing, you agree to these Terms and to our Privacy Policy. If you accept on behalf of a company, you confirm that you are authorised to bind that company.

If you do not agree with these Terms, do not use the Platform.

Who is who

• Buyer — a business or organisation that browses the catalogue, places orders and pays for them through the Platform.
• Vendor — a supplier, maker or shop that publishes listings and fulfils orders through the Platform.
• Vendor staff — people a vendor invites to operate its shop on its behalf.
• Noul — the marketplace operator. We provide the platform, the tools and the payment rails; we do not manufacture, store, pack or ship the products listed.

If you are an individual buying outside your trade or profession, mandatory consumer-protection law may give you rights that these Terms cannot take away. Where it does, those rights apply alongside these Terms and prevail if there is a conflict.

Accounts and eligibility

• The Platform is intended for business use. You must be at least 18 years old and able to enter into a binding contract.
• Give us accurate and current information when you register, and keep it up to date as your business changes.
• Keep your sign-in credentials secret, do not share them, and do not let anyone impersonate you or your business.
• You are responsible for everything that happens under your account, including anything done by staff you have invited or by anyone who signs in with your credentials.
• Tell us immediately at Contact@Noul.com if you believe your account has been used without your permission.

Noul’s role in the marketplace

Noul is a marketplace platform and is not a party to the sale of goods.

When a buyer places an order for a vendor’s product, the contract of sale is between that buyer and that vendor. The vendor is the seller of record and is responsible for the goods and for everything about the sale: their descriptions, prices, quality, freshness, legality, packaging, invoicing, taxes on the sale and fulfilment.

We facilitate discovery, checkout, payment collection, messaging and — where we say so — refunds, payment protection and payouts. We also verify vendors, moderate content and step in when a buyer and a vendor cannot resolve a problem.

Because listings come from independent vendors, prices, stock, lead times, minimum order quantities and delivery areas are set by the vendor and can change. A vendor may cancel an order if an item turns out to be unavailable, obviously mispriced or something it cannot lawfully sell; we will tell you and refund the affected part of the order.

Vendor terms

Listings and catalogue content

Vendors are responsible for everything in their listings: titles, descriptions, photographs, specifications, country of origin, certifications, prices, sale units, minimum order quantities and lead times.

• Listings must not infringe anyone’s intellectual property, mislead buyers, hide material conditions of sale, contain malware or link to unlawful content.
• Photos and copy must be yours to use. Do not take another shop’s images, text or product data without permission.
• We may translate, re-categorise, reformat, feature or de-list content to keep the catalogue usable, safe and lawful. Translations are provided as a convenience; the vendor’s listing, read together with the specifications that apply to the product, governs the sale.
• We may refuse or remove a listing, and repeat or serious breaches may cost you access to the Platform.

Orders, prices and payment

Delivery and fulfilment

• Vendors fulfil orders and choose their carrier. They are responsible for packing, dispatch, lead times and shipping documentation.
• Delivery estimates are estimates, not guarantees. Unless a listing says otherwise, risk in the goods passes to the buyer on delivery to the address given at checkout.
• Give a complete and accurate delivery address and make sure someone can receive the goods. If delivery fails for a reason on your side, redelivery, storage or return charges may apply.
• Inspect deliveries when they arrive. Report shortages, damage or wrong items in writing within the period shown on your order, and keep the packaging, photos and delivery notes as evidence.
• International orders may be subject to customs clearance, duties, taxes and import restrictions. Unless the listing states otherwise, those are the buyer’s responsibility.

Cancellations, refunds and disputes

Refund requests are decided by the vendor, with Noul oversight where a dispute cannot be settled between the parties.

• A buyer can request a refund on a paid, shipped or delivered order by opening the order and submitting a request with a reason.
• The vendor can approve the request in full, approve it in part, or reject it with an explanation.
• By default an order is marked complete 14 days after delivery. Once it is complete, the vendor’s payout for that order is released.
• A later refund can still be processed by deducting the amount from the vendor’s next payout, or — where a dispute is open — by holding it.
• Approved refunds go back through our payment partner to the original payment method. Refunding a cash-on-delivery order is handled manually and is usually settled by bank transfer or store credit.
• Return shipping, restocking and any hygiene-related conditions are set by the vendor and must be disclosed on the listing or in the order.
• If you cannot settle a problem with the vendor, you can escalate it to us. We may ask for photos, delivery proof, correspondence or other evidence, and we will decide on the basis of the evidence and these Terms.

Fees, subscriptions and payouts

Acceptable use

• Do not use the Platform for anything unlawful, fraudulent or misleading, and do not help anyone else to.
• Do not scrape, crawl, harvest or bulk-copy the catalogue, vendor data or user data without our written permission.
• Do not reverse engineer the Platform, bypass access controls, rate limits or security features, or probe it for vulnerabilities. If you find a vulnerability, report it to Contact@Noul.com instead.
• Do not upload malware, spam, phishing content or chain letters, and do not send unauthorised marketing through the Platform.
• Do not interfere with the normal operation of the Platform or with other users’ use of it.
• Do not use the Platform to trade outside the categories you are permitted to trade in, or to circumvent sanctions, export controls or other trade restrictions.
• Do not collect buyer or vendor personal information to build your own marketing list, directory or competing dataset.

Your content and reviews

• You keep ownership of what you submit — listings, photographs, messages, reviews and other content.
• You grant Noul a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, translate, reformat, resize, display and distribute that content for the purpose of operating, promoting and improving the Platform, including promotion on our own channels.
• You confirm that you have the rights to everything you submit and that it does not infringe anyone else’s rights.
• Reviews must be honest and based on a real transaction. No reviews in exchange for payment or discounts, no reviews of a competitor you do not buy from, and no reviews of your own shop.
• We may remove content that breaks these Terms, and we may keep a record of it for moderation, security and legal purposes.
• Feedback and suggestions you send us about the Platform may be used without obligation or compensation to you.

Intellectual property

• The Platform — its design, software, database structure, the text we author, illustrations, logos, and the Noul name and marks — belongs to Noul or its licensors.
• We grant you a limited, revocable, non-exclusive and non-transferable licence to use the Platform as we offer it to you, for as long as you keep to these Terms.
• Do not copy our brand assets, use our marks as part of your own branding, or suggest that Noul endorses you without our written permission.
• Trademarks owned by vendors or by the brands they sell belong to their owners and appear on listings only to identify the goods.

Availability and changes to the service

• We work to keep the Platform available, but we do not promise uninterrupted or error-free service. Maintenance, vendor or partner outages, and events outside our reasonable control can interrupt access.
• We may add, change, restrict or discontinue features, categories or markets. If we discontinue something you have paid for, we will give reasonable notice and a fair refund or pro-rata credit.
• Catalogues, prices and stock are dynamic. Ratings, badges, statistics, best-seller ordering and delivery estimates are indicative and can change between visits.

Suspension and termination

Where it is practical, we will explain why and give you a chance to put things right. We may act immediately where compliance, security or fraud prevention makes notice impractical.

Ending our agreement does not affect rights and obligations that arose before it ended. The sections on fees already due, content licences, disclaimers, limitation of liability, indemnity and governing law survive termination.

Disclaimers

• The Platform and its content are provided on an “as is” and “as available” basis. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, title and non-infringement.
• We are not the seller, manufacturer or importer of any listed product and give no warranty about the goods themselves.
• We do not warrant that listings, ratings, translations or catalogue data are accurate, complete, current or lawful, although we take reasonable steps — verification, moderation and reporting — to keep quality high.
• We are not responsible for the conduct of buyers or vendors, for content they post, or for interruptions in services run by third parties.
• We do not provide legal, tax, customs or compliance advice. Vendors are responsible for knowing and meeting the rules that apply to their own products and business.
• Nothing in these Terms limits rights you have as a consumer that the law does not allow to be limited.

Limitation of liability

• To the fullest extent the law allows, we are not liable for indirect, incidental, special, punitive or consequential loss, or for lost profits, revenue, data, goodwill or business opportunity.
• Our total liability arising out of or relating to the Platform is limited to the greater of (a) the total fees you paid to Noul in the three months before the event giving rise to the claim and (b) USD 100.
• We are not liable for loss caused by events beyond our reasonable control, including natural events, war, civil unrest, outbreak, power or network failure, or acts of government.
• Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence, or for fraud or wilful misconduct.

Indemnity

You agree to indemnify and hold Noul, its officers, employees and agents harmless against claims, damages, liabilities, costs and reasonable legal fees arising from your listings, products or content; your breach of these Terms or of the law; your tax, customs, licensing or product-compliance obligations; your dealings with a buyer or a vendor; or your infringement of another person’s rights.

This covers claims made by third parties and by other users, and it survives the end of our agreement.

Governing law and disputes

• These Terms are governed by the laws of Lebanon, without regard to conflict-of-law rules.
• We would rather fix a problem than argue about it. Write to Contact@Noul.com first and we will try to settle the matter within 30 days.
• If we cannot settle it, the dispute falls to the exclusive jurisdiction of the competent courts of Beirut, Lebanon.
• If mandatory consumer-protection law in your country of residence gives you the right to bring a claim locally, that right is not affected.
• Where Noul acts as an intermediary in a buyer–vendor dispute, our decision covers the platform-level question — whether funds are released, held or clawed back. It does not replace a court’s or regulator’s decision about the sale itself.

Changes to these terms

We may update these Terms to reflect changes to the Platform, our fees or the law. The “last updated” date at the top of the page shows the current version.

Material changes get a notice on the Platform, or a message to the contact details on your account, before they take effect. If you continue to use the Platform after a change takes effect, the updated Terms apply. If you do not agree with them, close your account.

General

• These Terms and our Privacy Policy are the whole agreement between you and us about the Platform.
• If a provision is found to be unenforceable, the rest of these Terms stay in force.
• We may assign our rights and obligations. You may not assign yours without our written consent.
• Nothing in these Terms creates a partnership, agency, joint venture or employment relationship between you and us, or between us and any vendor.
• We may send notices through the Platform, by email or by SMS to the contact details on your account. Notices to us must go to Contact@Noul.com.
• Some features — such as Rebuild Lebanon or a charitable donation channel — may come with additional programme guidelines. Those guidelines supplement these Terms and, if they conflict, prevail for the feature they cover.